Player Privacy Policy
This Privacy Policy explains how Lucky Jungle collects, uses, stores and protects your personal information when you use our online casino services. We take privacy seriously and aim to be clear about what data we handle, why we need it, and how you can manage your choices.
Types of data we collect
We collect data that is necessary to create and maintain your account, process payments, deliver services and meet legal obligations. This includes personal details, technical information and transactional records.
Personal data
Personal data we may collect includes your name, date of birth, contact details (email, phone and address), identity documents for verification, and any information you provide when contacting support. We use this information to verify your identity, prevent fraud, and keep your account secure.
Technical data
Technical data covers information about the device and connection you use to access our site, such as IP address, device identifiers, browser type, operating system, and log files. This helps us maintain the service, troubleshoot issues and protect against abuse.
Transactional data
Transactional data includes deposits, withdrawals, betting and game activity, payment method details and records of promotions you use. We keep transaction records to process payments, resolve disputes and comply with financial and responsible gaming obligations.
How we use your information
We use your data to operate your account, process payments, verify identity and eligibility, provide customer support, detect and prevent fraud, and comply with legal obligations. With your consent, we may also send marketing messages or promotional offers; you can opt out of marketing at any time.
Data protection practices
We protect data using industry-standard technical and organizational measures, including secure connections, access controls and internal policies to limit access to authorized personnel only. We require verification for account changes and withdrawals to safeguard your funds and personal information.
Cookies and tracking technologies
We use cookies, local storage and similar technologies to remember preferences, analyze site usage and support functionality such as login and cashier services. Some cookies are necessary for the service to function, while others are used for analytics or advertising. You can manage or disable non-essential cookies through your browser settings, but this may affect site functionality.
Information sharing and third parties
We may share information with service providers who assist with payments, identity verification, analytics, hosting and customer support. We also disclose data when required by law or to protect against fraud or illegal activity. We only work with trusted partners and require them to process data in accordance with appropriate security standards.
User rights
You have rights over your personal data, including the right to access, correct, object to certain processing, and request deletion where applicable. We will consider requests in line with applicable privacy principles and the need to retain certain records for legal or operational reasons.
Access, correction and deletion
To request access, correction or deletion of your data, contact our privacy team at [email protected]. We will respond and guide you through any verification needed to process your request.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal requirements. When we make material changes we will notify you on the site or by other reasonable means. Continued use of the service after an update means you accept the revised policy.