Responsible Gambling Policy

We take responsible gambling seriously. Our priority is to keep play safe and controlled by offering clear options and practical tools that help you manage time and money spent on the site. We believe players should be able to enjoy gaming without harm, so we provide easy-to-use settings and responsive support if you need to make changes to your account or take a break.

Player protection principles

We follow recognised responsible-gambling principles and, as an MGA-licensed operator, provide measures that promote player safety. That means clear information, voluntary controls you can set yourself, and staff who will act promptly if there are concerns about a player’s behaviour.

Activity-control tools

You can control your account activity through a range of built-in tools available in your profile or via our support team. These include deposit limits, loss limits, session reminders, and temporary account locks. Use these features any time to tailor your play to what feels comfortable and sustainable.

Deposit limits

Set daily, weekly, or monthly deposit limits to cap how much you can add to your account. Limits are adjustable from your account settings, and changes may take effect after a short processing period. If you need assistance reducing or removing a limit, contact support for guidance.

Loss limits

Loss limits let you restrict the total losses you accept over a chosen period. These are a practical way to control spending and reduce the risk of chasing losses. Loss limits can be set alongside deposit limits to create a balanced safety net.

Time limits and session reminders

Use session reminders or reality checks to receive notifications after a set play duration. You can also set time-outs - short breaks from play - to step away when needed. For longer breaks, consider activating self-exclusion.

Self-exclusion

Self-exclusion is available if you need a firm break. Choosing self-exclusion will close access to the account for the selected period and stop marketing communications. If you decide to return after the exclusion ends, follow the reactivation steps in your account or contact support for help.

Signs of problematic behaviour

Watch for common warning signs such as difficulty stopping play, increasing deposits to chase losses, neglecting daily responsibilities, or hiding gambling activity. If you or someone close to you shows these signs, take action early - reduce limits, take a time-out, or use self-exclusion.

Practical tips for staying in control

Set realistic budgets, use deposit and loss limits, schedule regular breaks, and avoid gambling while stressed or impaired. Treat gambling as a form of paid entertainment with a clear spending cap rather than a way to make money.

Professional help and support

If you need further assistance, consider contacting local support services or a healthcare professional. We can signpost you to appropriate help and will cooperate with accredited organisations when required. For immediate account changes, reach out to our 24/7 support via live chat or email and we will assist you confidentially.