Contact our team
Need help? Our support team is available to assist with questions, account-related issues, technical concerns, or general feedback. Contact us via email, phone or live chat and we will respond promptly. For withdrawal or verification queries please have your account ID and recent transaction details ready. Our multilingual agents can guide you through deposits, withdrawals, bonus activation and responsible gaming tools to ensure a quick, practical resolution. If you prefer email, expect a reply within one business day.
| Department | Contact |
|---|---|
| Customer Support | [email protected], live chat (fast response), available 24/7, English support |
| General Enquiries | [email protected], typical reply Mon-Fri |
| Affiliate Enquiries | [email protected], manager response within 48 hours |
| Phone | +1 415 628 3097, call or SMS |
| Working Hours | Chat 24/7, Email Mon-Fri 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or when you need to submit documents. Please email [email protected] with a clear subject line and include your full name, username and up-to-date contact details. Providing complete information speeds up verification and helps avoid delays in resolving your request.
Send us a message
Response Time
Our support team aims to reply promptly, and most inquiries are answered within one business day. Simple requests are usually handled faster via live chat, while more complex cases, such as payment investigations or account verification, may require additional checks and therefore take longer. We will keep you updated on progress and provide an estimated timeline when needed.
Feedback
We want to hear from you. If you have feedback, suggestions, or ideas to improve the site, please share them, as every message is read and reviewed by our team. Your input helps prioritise fixes, shape new features, and improve the overall experience. Send us a note via live chat or email and we will review it carefully and follow up when needed.